Travel Sales Executive

Full-Time
(Hybrid working,
2/3 days in London
(Richmond office)

Reports to:
Head of Sales

The Role:

To respond to holiday enquiries within pre-determined timeframes, focusing on the highest levels of customer service. 
To follow company processes and procedures in order to maximise the sales opportunity and ensure that all booking administration has been fulfilled accurately.

Essential Requirements:

• A minimum of two years luxury travel sales experience in a similar fast paced environment ie Travel Agent or Tour Operator 
• A proven results orientated sales background with a strong emphasis on outstanding customer service
• Exceptional organisational skills with outstanding attention to detail
• Flexibility
• Ability to travel overseas. A number of educational visits take place each year to ensure that our staff have a first-hand knowledge of our destinations.
• Proven commitment and long service in previous employment

Desirable:

• Driving licence 
• Calm, confident and caring nature
• Broad perspective on life

Hours:

Hours are Monday to Friday 9am – 6pm, and Saturdays 10am – 5pm on a rotational basis. We are open on Sundays 10am – 5pm for part of the year. Time off in lieu is given for weekend working.

If you know how to sell, are passionate about giving the customer exceptional service and simply love holidays then we would like to hear from you ASAP.  Please send an email with CV and Covering Letter to: suzanne.west@simpsontravel.com

Applicants will be required to start in April 2025 

IT Business Analyst

Full-Time
(Hybrid working,
2 days in Richmond office)

Reports to:
Head of Digital

The Role:

CRM Implementation and Support:

• Ensure CRM solutions align with business strategies and enhance customer experiences.
• Customize CRM workflows, dashboards, and reports to meet user requirements.
• Provide ongoing support and troubleshooting for CRM-related issues.
• Serve as the primary point of contact between IT and business units for CRM-related initiatives.

Other Duties:

• Collaboration with internal and external stakeholders to elicit business requirements and understand their needs.
• Develop detailed documentation including business requirements, functional specifications and process maps.
• Working closely with the QA function ensuring traceability

Essential Qualifications and Experience:

• Bachelor’s degree in Information Technology or a related field
• Minimum of 3 years of experience as a Business Analyst in a similar company environment
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies
• Proficient and proven experience of working with CRM platforms such as Hubspot, Salesforce, Microsoft Dynamics
• Excellent analytical and problem-solving abilities
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Detail-oriented with a commitment to delivering high-quality work

Desirable:

• Experience of working in the Luxury Travel Industry 
• Familiarity with database management, SQL, and data analysis tools

If you wish to apply please send an email with CV and Covering Letter to: suzanne.west@simpsontravel.com

Please don't hesitate to contact vishal.sudra@simpsontravel.com if you would like any further information or have any queries about the role. 

BAU Full Stack Developer

Full Time
(Hybrid working –
2 days in the Richmond Office, London)

The Role

You will be a hands on problem solver, responsible for providing support and maintenance to meet the requirements of the various business departments, developing new features, bug fixes and enhancements. Once up to speed there will be the opportunity to contribute to more major development projects. You will be working on a VS solution with around 100 projects. The projects will involve frontend, backend, sql and 3rd party integration. Also upgrading .net48 code to .netcore. You will be able to clearly show equivalent level of project work.

• Design and implementation of front end and back-end solutions to urgent business requirements.
• Interfacing with business teams directly to provide day to day operational support and point of contact for live issues as well as ensuring their ability to use the business systems effectively.
• Improving the quality of the codebase as you make changes, making sure such changes are documented and adhere to coding and QA standards.
• Implementing automated unit testing for the software developed ideally with TDD/BDD.
• Work within the continuous integration environment to make sure hot fixes are pushed to production in a timely manner supported by the QA lead.

Essential Requirements:

• At least, 2-3 years experience within a small to medium Travel Company or similar environment
• Experience in implementing business process automation tools 
• Full Stack development experience (ASP.NET, C#, HTML, CSS, JavaScript, JQuery, MS SQL Server)
• Tooling (e.g. Visual Studio, VSCode, Git, Github, JIRA, Bitbucket, Azure)
• Experience of structured testing and quality assurance approaches (e.g. Test Driven Development and Behaviour Driven Development) 
• Familiar with Azure cloud services & setting up/managing resources/deploying apps
• Proven commitment and long service in previous employment
• A positive and cooperative individual who will work effectively across departments and within a team 
• A good communicator and able to manage and work with a variety of stakeholders and departments across the business 

Desirable

• CMS experience e.g. with Umbraco (or willingness to learn)
• React, AngularJS
• Continuous Delivery skills, tools and techniques (e.g. Git, Github, Docker, Selenium, etc.) 
• Familiar with Azure cloud services & setting up/managing resources/deploying apps 
• Capable of working with (and developing) multiple (REST) APIs documented with e.g. OpenAPI/swagger
• Other API messaging formats e.g. JSON, XML, SOAP 

Interview Process

There will be an in depth technical interview and a business fit interview. For the technical interview you will have the opportunity to show your past work.

To apply please send your CV and Covering letter to suzanne.west@simpsontravel.com or for more information about the role contact vishal.sudra@simpsontravel.com.